Storage4mac is a provider of high capacity, multi-functional advanced storage solutions for MAC users. These storage units can be used in home offices, small and medium-sized businesses, video editing, data backup, surveillance systems and many other industries. Storage4mac products provide great solutions for companies and individuals across the world who need effective and reliable data storage systems.
Prior to placing an order, Purchaser must have an active Storage4mac.com sales account number (otherwise transaction will be processed by prepayment via credit card, cashier’s check, postal money order, Telewire transfer funds to Storage4mac.com bank account, or cash only; for all new account and its initial 3 orders). Purchaser’s account with Storage4mac.com must be active, current, and in good standing. Purchaser must provide Storage4mac.com with complete Product order information as required by Storage4mac.com and a copy of purchase order issued to Storage4mac.com. Storage4mac.com reserves the right to require and/or request additional information. Purchaser may place orders over telephone, via facsimile, and via Storage4mac.com approved electronic ordering methods only through persons who identify themselves as Purchaser personnel and provide their Storage4mac.com customer number prior to placing the order. Storage4mac.com will have no obligation to confirm the validity of any order placed, or the authority of the person placing an order. Purchaser will disclose its Storage4mac.com customer number only to its personnel with a need to know. Storage4mac.com acceptance of any order from Purchaser is limited to these terms and conditions in their entirety without addition, modification, or exception. Any additional or different terms in Purchaser’s purchase order or submitted to Purchaser in any form are hereby deemed to be material alterations hereto and notice of objection to them is hereby given. All drop-ship and special order item(s) orders require prepayment and may be subject to additional fees. Storage4mac.com has no obligation to hold Product for future sale to Purchaser if Purchaser’s order is incomplete, on hold, or credit hold, or if Purchaser does not confirm within 48 hours of notification from Storage4mac.com that backordered product is available for shipment.Price
All prices are subject to change without notice and will be established at time of order acceptance by Storage4mac.com. Order acceptance and sale by Storage4mac.com occurs at time of shipment. Prices for backordered Products are not guaranteed.Taxes
Purchaser shall bear applicable federal, state, municipal, local and other government taxes (such as sales, use, etc.). Unless otherwise specified, prices do not include such taxes. Exemption certificates, valid in the place of delivery, must be presented to Storage4mac.com prior to shipment if they are to be honored.

Product Returns
A. Requirements – Purchaser must obtain a valid Return Material Authorization {“RMA”} number from Storage4mac.com for all returns. RMA’s will be issued, at Storage4mac.com sole discretion, in accordance with these terms and conditions. RMA’s will be issued at Storage4mac.com sole discretion, up to one year (calendar date) from the date of the invoice. Purchaser must provide its account number, Storage4mac.com invoice number, and all other information as required by Storage4mac.com for all returns. RMA’s are valid for fifteen (15) calendar days from the date of issuance. Purchaser must allow for intransit time for Products to be returned to Storage4mac.com, as Storage4mac.com must physically receive Products within the fifteen (15) calendar days. RMA’s will be issued for authorized returns under one of the following categories (i) defective Products, (ii) billing and shipping discrepancies, or (iii) damaged Product. Purchaser is responsible for ensuring that the RMA number is clearly visible on the address label of the Product packaging when it is returned to Storage4mac.com. Storage4mac.com will refuse delivery of any boxes without a valid, clearly visible RMA number as noted above. Over goods are unauthorized returns. Any Products received by Storage4mac.com (i) without RMA number, including Product shipments refused by Purchaser or Purchaser’s customer except those damaged in transit from Storage4mac.com to Purchaser or fromStorage4mac.com to Purchaser’s customer, (ii) later than fifteen (15) calendar days from the RMA date, or (iii) in a condition unsuitable for resale (excluding defective Products), will be considered Over goods. Storage4mac.com will return over goods to Purchaser or Purchaser’s customer, and will charge Purchaser $50.00 processing fee per shipment plus related freight charges. If Purchaser refuses the shipment of over goods from Storage4mac.com or returns the Overgoods to Storage4mac.com a second time without Storage4mac.com prior authorization, Purchaser agrees to relinquish all right and title to and waives all claims against Storage4mac.com for credit related to such Products. Notwithstanding anything to the contrary, Storage4mac.com reserves the right not to authorize the return of Products that are no longer in production or are being produced or published by a manufacturer or publisher that (i) is insolvent, (ii) has declared bankruptcy, or (iii) will not accept returns from Storage4mac.com. All RMA returns must be freight prepaid by the Purchaser. Storage4mac.com will not accept delivery for RMA returns freight collect.

B.Defective Product Returns – Defective returns are only for Products purchased from Storage4mac.com that are inoperable or do not function in accordance with the specifications published by the manufacturer or publisher and are covered under the manufacturer’s or publisher’s warranty. All defective returns are subject to more restrictive manufacturer or publisher policies. Purchaser may request an RMA for the return of defective Products, excluding Special Order Products, within fifteen (15) calendar days from invoice date. Purchaser’s defective returns will be limited to a maximum of 15% of the value of Purchaser’s product purchases within the same vendor code. Upon receipt of the defective Product for which the RMA was issued, Storage4mac.com may test the Products and may return to Purchaser, at Purchaser’s expense, any Products found not to be defective. Upon verification that the returned Product is defective, Storage4mac.com may, at Storage4mac.com sole discretion, either (i) repair the defective Product, (ii) ship Purchaser a replacement Product, or (iii) provide Purchaser a credit equal to the lesser of the Product’s invoice price or current replacement value less any applicable charges or fees. Storage4mac.com reserves the right to require Purchaser to return the defective Products directly to the manufacturer or publisher for replacement according to its defective Products return policy. Storage4mac.com shall not be obligated to repair, replace, or issue credit to Purchaser for Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophe, power failure or transients, over voltage on interface, environmen extremes, improper use, maintenance or application of the Products, or use unauthorized parts or improper disassembling, Purchaser shall bear all risks of loss when returning defective Products.

C. Damaged Product Returns – Damaged Product returns are only for Products purchased from Storage4mac.com and shipped via Storage4mac.com carrier of choice that are damaged in transit from Storage4mac.com to the Purchaser or from Storage4mac.com to the Purchaser’s customer. Purchaser or Purchaser’s customer shall refuse any Product delivered in damaged condition. If the Product is received in damaged condition, Purchaser shall notify Storage4mac.com and request an RMA from Storage4mac.com within three (3) business days of receipt of such Product. Failure to notify Storage4mac.com and request an RMA within such time shall be deemed an acceptance of the Product as of the date of shipment.

D. Return For Repair – Items may be returned for repair under Product’s manufacturer or publisher’s warranty, for up to one calendar year from the date of the invoice unless otherwise stated on the invoice. Product’s manufacturer or publisher’s warranty is nontransferable. Storage4mac.com makes not guarantee of compatibility and does not guarantee Product which are used for any purpose other than those specified in Products’ accompanying manual. All returns must be authorized by Storage4mac.com, at Storage4mac.com sole discretion. For Products that are phased out, end-of-life, or discontinued for which no replacement or warranty is available, or which are irreparable, Storage4mac.com will issue credit, at Storage4mac.com sole discretion, equal to a proportion of the original purchased Product price stated on Storage4mac.com invoice, as follow:
– Between 2 to 6 months from the date of the invoice: 85% of the invoiceprice,
– Between 7 to 12 months; not to exceed 12 months: 80% of the invoiceprice.

E. Return For Credit – Product returned for credit is subject to a restocking charge and handling fee. Prior to returning Products to Storage4mac.com, Purchaser must contact Storage4mac.com to request an RMA number. Storage4mac.com RMA department will process the necessary paperwork and issue an RMA number when all criteria’s have been met by the Purchaser. Returned Products must be shipped in Products’ original boxes
and packing materials with a copy of the original invoice enclosed, and RMA number clearly marked on the outside of the box. All manuals, cables, diskettes, and accessories originally shipped and accompanied the Products must be shipped with the Product and in sellable condition; otherwise, any eligible credit will be deducted accordingly. No return of Products will be accepted without an authorized Storage4mac.com RMA number. Please allow 3 to 4 weeks for processing return for credit.
– There is a 20% restocking for all returns for credit,
– No refund or credit for returns after 30 days, NO EXCEPTIONS!

F. Software, IC Chip, and Special Order Return – All sales are final for Products such as
software, IC chips, and special order Products. IC chips such as CPUs and remote boot
ROMs may be replaced for a period up to 30 calendar days from the date of the invoices,
at Storage4mac.com sole discretion. Absolutely no refund or credit will be issued, NO

G. Refund – After all criteria’s have met, Storage4mac.com will issue refund less any fees applied. Please allow 3 to 4 weeks for processing.

Cancellation or Refusal
All cancellations must be received by Storage4mac.com prior to shipment. Products returned or refused by purchaser is subject to a fee and shipping costs.

Billing/Shipping/Missing Discrepancies
Billing and shipping discrepancies are for Products purchased from Storage4mac.com that were invoiced or shipped incorrectly. These include lost shipments, short shipments, wrong sales, wrong shipments, and pricing/invoice errors. Purchaser may request an RMA for verified billing and shipping discrepancies within seven (7) calendar days of invoice date. In addition, Purchaser must notify Storage4mac.com of any billing discrepancies related to purchaser’s authorized returns within seven (7) calendar days of RMA date. Such notice shall be reasonably detailed and shall specify the discrepancy. Failure to give such notice within the time specified herein shall be deemed a waiver of Purchaser’s rights to claim such discrepancy.

Contact Hours
Customer Service staffs are on duty during on our regular business hours:
M-F: 8:30am – 5:00pm PST (Exluding National Holidays)

T: 800.980.1988 (For US Customers)
T: 626.322.3868
F: 626.322.3878